Salon Policies

cancellation/no-show policy:

We understand that things happen outside of your control and that unforeseen circumstance can lead to cancellations, but as a small business, managing late cancellations & no shows can be challenging. We have fantastic staff that need to be paid and business costs to cover. Please read through our policies below regarding cancelling, rescheduling or making changes to your booking.

• If your appointment is cancelled within 24 hours of the appointment time there will be a 50% cancellation fee charged.

• If you reschedule your appointment within 24 hours this is classed as a late cancellation and will incur a 50% cancellation fee.

• If we don’t receive any notice within 2 hours or you don’t attend your appointment you will be charged 100% of your booked service.

If you change your mind within 24 hours or on the day of your service, you will be charged for the services you originally booked for. For example, if you decide to remove nail art or change from extensions to a gel manicure, you will still be charged for your original service as this time has been set aside for your appointment. While you may have the option to add or adjust your service on the day of your appointment, this is subject to timing and availability.

When you make a booking, we set aside time specifically for you and have turned away other clients that want the spot.

Charging for late cancellations and no shows is not something we want to do, but we need to in order to keep operating, cover business expenses and continue showing up as best we can for our community.

REPAIRS:

All services include a complimentary repair within the first week of service depending on the lifestyle of the client and condition of their nails. Every repair from there will be charged at $10+ per nail.

Code of Conduct:

Here at Miss Jays our focus is on providing beauty services in a safe and inclusive space.

You will respect all people, regardless of gender, sexual orientation, race, religion and/or size.

We have a zero tolerance policy for discrimination against any person or any body.

We pride ourselves on providing trans, non-binary and fat friendly beauty services.

We provide all our staff with training around the spectrum of identities and self expression within the LGBTQIA+ community.

We ensure all our services are gender neutral, and do not assume that body parts will determine gender, particularly when it comes to waxing.

All clients and staff must respect people’s pronouns and never presume an individuals gender.

Any client or staff member found to be not following this standard of behavior, either verbally or physically, will be asked to leave the premises immediately.

It is important to us that this is a space where everyone is welcome to be themselves, so please let us know if there’s an area in which you feel we can improve.